Guest Services Officer

As a Guest Services Officer, you’ll deliver exceptional service to guests through excellent service and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Maintaining cashier float, ensure accurate daily report of money received and performs audit balances in accordance to accounting policies and procedures

Maintaining intimate knowledge of departmental standards and procedures

Assisting with hotel guest’s check in swiftly and efficiently

Ensuring all billings are accurate

Greeting guests in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

Carrying out hotel guest’s personal and travellers checks transactions and assisting with currency exchange

Taking ownership and attending to guest’s request of using the service of safety box at all times

Ensuring all policies and procedures are aligned to OH&S guidelines

Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Logging security incidents and accidents in accordance with hotel requirements

When on night shift, checking night report, preparing the morning report and preparing all necessary forms for the following day’s guest arrivals

Be aware of all special promotion procedures and registers and rooms all arrivals according to the hotel’s established procedures

Upselling of Hotel product or services (Sales incentives will be provided)

What we need from you

A minimum qualification in GCE O levels

At least 1 year of relevant work experience in a hotel front office environment

Candidates without experience are welcome to apply

Be quick witted and able to adapt in a fast pace environment

Possess a pleasant personality and have strong interpersonal skills

Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break) over weekends and public holidays

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.