Business Development & Partnerships Manager

Customer Experience & Gym Membership Head

·       Manage the daily operations of Peak 360 Gym.

·       Oversee front desk, membership administration and customer service.

·       Develop membership packages and renewal strategies.

·       Monitor membership numbers, cancellations and retention.

·       Manage gym opening and closing procedures.

·       Coordinate equipment maintenance and servicing.

·       Implement health, safety and operational procedures.

·       Manage suppliers and service providers.

·       Develop customer experience standards.

·       Train and supervise operational staff.

·       Prepare monthly operational reports.

·       Monitor operating costs and revenue.

·       Coordinate gym events and member activities.

·       The Employee is required to conduct a minimum of 150 sessions per monthas a key performance indicator (KPI).