Internal Account Manager

NEW FTC RoleInternal Account ManagerCreweSalary Experience DependentRole OverviewWe are seeking a proactive and customer-focused Internal Account Manager to manage and grow a portfolio of client accounts. The successful candidate will be responsible for maintaining strong client relationships, driving revenue growth, and leveraging Salesforce CRM to manage pipelines, track performance, and deliver insights. Key ResponsibilitiesClient Relationship Management

• Build and maintain strong, long-term relationships with key client stakeholders
• Act as the primary point of contact for assigned accounts
• Understand client needs, objectives, and business challenges
• Conduct regular client meetings, reviews, and check-ins

Revenue Growth & Account Development

• Identify and drive upsell and cross-sell opportunities
• Manage account plans to achieve revenue and growth targets
• Support renewals and contract negotiations
• Monitor account performance and proactively address risks

Sales & Pipeline Management (Salesforce)

• Use Salesforce to manage opportunities, pipeline, and forecasting
• Maintain accurate, up-to-date client and deal records
• Generate reports and dashboards to track account performance
• Ensure data quality and CRM compliance

Delivery & Service Oversight

• Collaborate with internal teams to ensure successful delivery of products/services
• Monitor service performance against SLAs and KPIs
• Manage and escalate issues to ensure timely resolution

Reporting & Insights

• Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)
• Analyse client data to identify trends, risks, and growth opportunities
• Provide feedback to internal teams on client needs and market trends

Key Skills & ExperienceEssential

• Proven experience as an Account Manager, Client Manager, or similar role
• Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)
• Strong relationship management and stakeholder engagement skills
• Commercially aware with experience in revenue growth and account planning
• Excellent communication, negotiation, and presentation skills

Desirable

• Experience managing enterprise or strategic accounts
• Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)
• Experience working in [insert industry, e.g., IT services, SaaS, consulting]
• Strong analytical and data interpretation skills

Key Performance Indicators (KPIs)

• Revenue growth and account retention rates
• Pipeline accuracy and forecast reliability
• Client satisfaction (CSAT / NPS)
• CRM data quality and Salesforce adoption
• Upsell and cross-sell performance

Personal Attributes

• Highly organised with strong attention to detail
• Customer-centric and solution-oriented
• Proactive and results-driven
• Able to manage multiple accounts and priorities
• Strong collaborator and team player

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