Experience Manager

Experience Manager

Location: City of London

Salary: £52,000 - £68,000

Contract Type: Permanent

Working Pattern: Full Time

Key Responsibilities:

• Strategic Oversight: Drive the delivery of a comprehensive workplace experience strategy, ensuring alignment with organisational goals.
• Contracts Management: Oversee all contracts under your jurisdiction, ensuring they are executed professionally and meet the expectations of both customers and business partners.
• Site Operations Management: Implement industry best practises to create a first-class workplace experience for all on-site personnel.
• Innovation and Technology: Leverage innovative technologies and automation to develop new operational methodologies that enhance efficiency and effectiveness.
• Sustainability Commitment: Actively engage in sustainability initiatives, collaborating closely with the wider Workplace group and partners to promote eco-friendly practises.
• Team Development: Mentor and facilitate the training and development of team members, fostering a supportive and cooperative environment.
• Subject Matter Expertise: Serve as a subject matter expert for Workplace Experience and Front of House operations, supporting the development of processes and standard operating procedures (SOPs).
• Reporting: Provide comprehensive monthly, quarterly, and annual reports to management as required.
• Flexibility: Be prepared to assist with other duties within the Workplace team when necessary.

Ideal Candidate Profile:

• Communication Skills: Exceptional written and oral communication skills, including strong presentation and negotiation abilities.
• Project Management: Proven ability to manage multiple projects and competing priorities effectively.
• Customer Service Orientation: A steadfast commitment to delivering outstanding customer service in a fast-paced environment.
• Networking Skills: Ability to connect and build relationships at all organisational levels.
• Adaptability: Flexibility to adapt to changing business requirements and priorities.
• Relationship Building: Outgoing and engaging, with a talent for fostering strong relationships with full-time employees, guests, key service partners, and other onsite stakeholders.
• Leadership Qualities: Demonstrated success in team management, complemented by excellent people skills.
• Professionalism: Display initiative, confidence, and professionalism in all interactions.

Experience Required:

• Experienced in a related role within a customer-facing environment such as facilities management or hospitality.
• Experience in a creative or social media environment is a plus.
• Flexibility in the types of tasks undertaken and availability to meet critical needs as they arise.

This is a unique opportunity for a motivated individual who thrives in a collaborative and innovative environment. If you are passionate about enhancing the workplace experience and possess the requisite skills and experience, our client would love to hear from you.

Take the next step in your career by applying for the Experience Manager position today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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