Accounts Manager

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team.

Responsibilities

Serve as the main point of contact for the client’s concerns and needs

Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals

Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs

Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs

Responsible for keeping current customers satisfied and delivering exceptional customer service

Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment

Generate progress reports for clients and management within the company

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Collect and analyse data to learn about customer behaviour

Identify upsell, cross-sell, and renewal opportunities and communicate with the management

Act as a customer advocate with a focus on improving the buying experience

Monitor and analyse customers’ usage of the product and solution

Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships

Requirements

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field

Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred

Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market

Strong interpersonal, communication (both verbal and written) and presentation skills

Excellent listening and negotiation abilities

Able to strategise and build strong rapport with customers and team members

Experience delivering client-focused solutions to customer needs

Natural relationship builder with integrity, reliability and maturity

Self-motivated and able to thrive in a results-driven environment

Possess bid management experience