CUSTOMER SERVICE ASSISTANT

We are hiringa customer service representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalatecomplaints across a number of communication channels.

Responsibilities

·       Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.

·       Responding promptly to customer inquiries.

·       Communicating with customers through various channels.

·       Acknowledging and resolving customer complaints.

·       Knowing our products inside and out so that you can answer questions.

·       Processing orders, forms, applications, and requests.

·       Keeping records of customer interactions, transactions, comments, andcomplaints.

·       Communicating and coordinating with colleagues as necessary.

·       Providing feedback on the efficiency of the customer service process.

·       Managing a team of junior customer service representatives.

·       Ensure customer satisfaction and provide professional customer support.

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Qualifications

·      Experience working with customer support.

·      Excellent communication and interpersonal skills

·      A positive, can-do attitude

·      The ability to stay calm under pressure

·       Basiccomputer skills