Operations & Client Relations Manager - Singapore

About the Role

We are an established professional services firm specialising in intellectual property law. We have offices in Singapore,Malaysia, Indonesia, Philippines and Thailand. Our clients are some of the largest global companies.

We are seeking an exceptional operator to serve as strategic and operationalright hand to the Managing Partner — a role that combines operationalleadership of the firm with co-ownership of our most important client relationships.

This is not a traditional admin or ops-support position. Aftera period of training, you will be groomed to have authority over how the firm runs day-to-day, direct access to leadership decisions, and the latitude toshape systems, people, priorities, and the client experience.

What You'll Own

Operations & Leadership

Acting as the Managing Partner's closest strategic counsel — translating vision into execution

Managing an existing high-performing internal team, including human resource management

Collaborating across operations, IT, and client-facing teams to streamline workflows

Client Relationships

Serving as key contact and senior liaison for major accounts

Maintaining oversight of service agreements — tracking renewals, pricing, and recommending terms

Reviewing client portfolios and consolidating feedback on volume, trends, and issues

Coordinating client visits, business reviews, and commercial engagements

Handling client feedback, concerns, and escalations with discretion and sound judgment

Liaising with regional offices, partner firms, and international contacts on quality, pricing, and audits

Representing the firm in external relationships where discretion and judgment matter

Business Development & Marketing

Leading business development efforts to raise the firm's profile and deepen client relationships

Overseeing content for outreach programmes, publications, and client communications

Preparing marketing materials, pitches, proposals, and executive summaries for client-facing discussions

Participating in relevant industry research and benchmarking

Attending networking events and conferences on behalf of the firm

What You Bring

8+ years in senior operational, client relationship, or management roles (relevant professional or legal background an advantage)

A track record of running things — not just supporting them

Sharp judgment, high discretion, high level of initiative and comfort operating with significant autonomy

Strong client relationship management and stakeholder skills

Proficiency with CRM software and standard business tools (Word, Excel)

Excellent time and task management in a fast-paced environment

What We Offer

A genuine seat at the leadership table

Competitive compensation commensurate with seniority

The rare kind of role where your fingerprints are on everything

Interested candidates please send an application (with your expected salary) to [gladys@mirandah.com]. All applications will be treated with the strictest confidence. We regret only shortlisted candidates will be notified.

mirandah asia (singapore) pte ltd

1 Coleman Street

#07-08 The Adelphi

Singapore 179803