YR23 - Cluster Enrichment Centre Manager | Operation| 5 Days Include Weekend

Cluster Enrichment Centre Manager

Working days: 5 days, include one weekend

Working hours: 44 hours a week

HQ 9:30am-6:30pm; Center weekdays are 12:30pm to 9:30pm and weekends are 8:30am to 6:30pm

Working location:  Primarily across outlets, with regular time at HQ for meetings and management work. (Travel islandwide, HQ at Sixth Avenue, Transport claimable between HQ - Centres - Centres)

Salary:  $7000-$9000

Job Description

We are seeking an experienced  Cluster Enrichment Centre Manager  to oversee the operational and business performance of multiple learning centres in Singapore.

This is a hands-on leadership position suited to an experienced operations professional with a strong background in  education, tuition, enrichment. The successful candidate will work closely with Centre Managers (CMs) to drive business performance, strengthen operational standards, enhance customer experience and develop a high-performing management team.

Key Responsibilities

Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.

Monitor centre performance, including  sales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.

Conduct regular site visits to assess operations, identify ground-level challenges and provide support to CMs.

Ensure consistency in  customer experience, service quality, operational procedures and SOP implementation  across all locations.

Review and improve operational processes to enhance efficiency, productivity and overall centre performance.

Manage the performance and development of CMs and the operations team.

Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.

Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.

Support business expansion initiatives, including new location openings, relocations and other operational projects.

Requirements

Degree from a recognised university.

Minimum  5 years of relevant experience  within the tuition, enrichment, education industry.

At least  3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.

Demonstrated experience managing Centre Managers or similar middle-management teams.

Proven experience managing multi-site operations, manpower and operational costs.

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