Guest Services Executive

Job Summary

To ensure all guest requests are met and strive to exceed guest expectations in every encounter.

Responsibilities

Perform front desk duties including check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance, and room allocation following departmental standards.

Handle concierge duties such as making sightseeing and dining reservations, booking tickets, assisting with transportation requests, and providing luggage assistance within legal and departmental guidelines.

Manage telephone duties by answering enquiries, monitoring internal job requests, ensuring timely wake-up calls, and handling emergency communications within the hotel.

Make daily courtesy calls to in-house VIP guests to ensure a pleasant stay and resolve any issues promptly.

Coordinate with Housekeeping to monitor room turnover, bedding arrangements, and room conditions.

Inspect showrooms and VIP arrival rooms to maintain quality standards.

Verify that registration cards and guest profiles are updated and complete.

Check cashier closure procedures and verify float counts accurately.

Promote and manage daily up-selling of rooms and food & beverage services.

Assess work processes and recommend improvements to enhance efficiency and service quality.

Manage and control printing and stationery consumption to minimize wastage.

Requisite collaterals and stationery supplies as needed

Perform other reasonable tasks and responsibilities to meet business needs and fulfill the role.