Assistant Duty Manager

Job Summary

The Duty Managers are responsible for the day-to-day operations of the front desk and the welfare of our guests. They act as liaison officers and make decisions concerning the guests' well-being.

Job Responsibilities

Oversee the daily Front Office Operations.

Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management.

Inspect VIP arrival rooms and showrooms.

Coordinate group arrivals and departures.

Attend to guest requests/feedback and ensure the guests’ positive stay experience.

Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.

Corresponding with guests on other matters via email.

Be fully conversant with Fire and Emergency procedures.

Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective departments.

Coordinate among the engineering, housekeeping, and front office departments to handle and ensure ongoing room projects (PMR/ air-con servicing, etc.) are completed, and rooms are back into the inventory in time to minimise revenue loss.

Coordinate with the Security Department concerning any suspected criminal act within the hotel.

In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.

To stay updated with the Hotel’s Products, Promotions and happenings in Singapore.

Recommend improvements in hotel operations – Processes, Services or Revenue.

Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, coordinating meal breaks, etc.

Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance.

Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them.

Assist in conducting shift briefings and provide feedback and information to the team.

Identify the areas of improvement and conduct training for the team.

Ensure all instructions and policies are communicated to the team.

Report unsafe working conditions and follow up on rectifications.

Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role.