Bell Captain

Job Summary

You will warmly welcome and assist guests, manage lobby operations, coordinate luggage handling, and support transport arrangements to ensure a smooth and pleasant guest experience at the hotel.

Responsibilities

Greet arriving guests warmly and bid farewell to departing guests to create a positive first and last impression

Act as lobby greeter and doorman during shifts to manage guest arrivals and departures

Organize lobby and driveway areas to maintain prescribed order and safety standards

Delegate job requests to Bellmen to ensure efficient lobby workflow during shifts

Follow up on outstanding items in the Concierge Follow Up Form during Concierge colleagues’ absence

Monitor driveway to ensure it is clear and vehicles park only in designated lots

Handle incoming and outgoing luggage promptly by following established storage and handling procedures

Assist in loading and unloading luggage to and from vehicles to support guest convenience

Coordinate guest transport arrangements including Taxi, Limousine, and Coach bookings

Maintain cleanliness and orderliness of Concierge-related areas such as baggage rooms, luggage trolleys, and counters daily

Deliver packages, incoming faxes, and messages efficiently to guestrooms and internal departments

Keep storage areas clean and organized before ending each shift

Ensure proper handover and takeover procedures are followed at all times between shifts

Complete all tasks on shift checklists, obtain necessary sign-offs, and file records accordingly