IT Managed Service Presales Consultant

About Company:

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services. Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description:

• Understand customer business, technical, and operational requirements, and identify managed service opportunities
• Design managed service solutions, including service architecture, operating models, support structures, and service scope
• Develop ITSM processes, SLAs, KPIs, reporting, and governance models based on customer requirements
• Analyze RFPs, RFIs, and customer requirements, and prepare proposals, solution documents, cost estimates, and presentations
• Work closely with Sales, Service Delivery, Technical Teams, and Vendors to develop and deliver suitable solutions
• Support service transition, onboarding, operational readiness, and continuous service improvement
• Partner with the Sales team to generate new opportunities, drive upsell and cross-sell activities, and achieve revenue and sales targets
• Other ad hoc duties as assigned by the company

Job Requirements:

• Minimum 5 years of experience in Managed Services, IT Consulting, Presales, Service Delivery, or Solution Architecture
• Experience working in an MSP, System Integrator, Telecommunications Provider, Cloud Provider, or Enterprise IT environment
• Strong knowledge of IT Service Management (ITIL), including Incident, Problem, Change, and Service Level Management
• Experience in solution design, service architecture, SLA definition, governance, and service transition planning
• Experience in customer-facing activities such as requirements gathering, workshops, proposal development, and presentations
• Strong communication, presentation, consulting, and stakeholder management skills
• ITIL, PMP, PRINCE2, ISO27001, Cloud certifications, and Japanese language skills are an advantage

Compensation:

• Work location: Central, Singapore
• Working hour: Monday to Friday 8:30AM - 5:30PM
• Annual Performance Bonus
• Annual Leaves and Medical leaves
• Medical benefits and Group Insurance
• Annual Health Screening provided