Retail Store Manager [CCP for Retail Professionals & Associates]

At Kira, we are more than just a local game store—we are the hub of our local tabletop and TCG community. We specialize in buying, selling, and trading single cards, sealed product, and gaming accessories for Magic: The Gathering, Pokémon, Yu-Gi-Oh!, Disney Lorcana, One Piece, and more, alongside hosting weekly competitive and casual events. We are looking for a highly motivated, community-driven Store Manager to oversee day-to-day retail operations, lead our store staff, drive sales growth, and foster a welcoming environment for players of all levels.

Key Responsibilities

Store Operations & Sales Leadership

Oversee daily retail store operations, opening/closing procedures, register reconciliation, and floor management.

Manage retail inventory levels for both sealed product and singles, including restocking, merchandising, and loss prevention.

Oversee card intake, trade-in pricing, card grading (NM/SP/MP/HP/Damaged), and direct buying from customers based on live market pricing platforms (e.g., TCGplayer, Cardmarket).

Drive store revenue through effective merchandising, customer engagement, and cross-selling accessories (sleeves, deck boxes, binders).

Team Management & Leadership

Hire, train, schedule, and mentor a team of floor associates and event organizers.

Delegate tasks efficiently, set clear performance targets, and perform regular performance evaluations.

Ensure all team members deliver exceptional customer service and maintain accurate grading/pricing standards for singles.

Events & Community Engagement

Partner with the Lead Event Coordinator to plan, market, and execute weekly TCG events (e.g., Friday Night Magic, Prereleases, Local Championship Qualifiers, Casual Play Nights).

Maintain official tournament software (e.g., Wizards EventLink, Pokémon Event Manager, Bandai TCG Plus) and ensure accurate reporting.

Serve as the main ambassador for the store, resolving customer disputes, enforcing code-of-conduct guidelines, and cultivating an inclusive, welcoming atmosphere.

Online Sales & Market Monitoring

Oversee the inventory, fulfillment, and customer service for online marketplaces (TCGplayer, eBay, Shopify store).

Monitor market trends, set competitive prices for local singles, and adjust buying buy-lists to match shifting demand and meta-game shifts.