Store Manager

Lead daily store operations and manpower planning to achieve operational targets and business goals

Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service

Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making

Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses

Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns

Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust

Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement

Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction

Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery

Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy

Perform additional duties as assigned to support store operations and business objectives

Requirements

Minimum 2 years of supervisory experience in managing a cafe and/or restaurant

Strong people management and communication skills, with a hands-on approach to operations

Ability to prioritize tasks and manage time effectively in a dynamic environment

Comfortable working in a fast-paced setting and able to perform well under pressure