Operations Executive (Contact Centre) - Healthcare | Shift | North & East

If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you! 😁

Responsibilities

Handle customer enquiries via phone, email, live chat, and messaging; escalation of information

Manage emergency and fire-related communication protocols

Support emergency activations such as Code Blue and Trauma Activation

Coordinate with internal departments on enquiries and requests

Handle customer feedback and maintain accurate CRM records

Participate in trainings, tests, and audits when required

Salary & Benefits:

Junior: $2,750

Senior: $3,250

Yearly bonus

5-day work week between Mon-Sun

Structured Training Provided

Opportunity to build a career in the healthcare sector

Working Hours (Rostered Shift):

AM: 7:30AM – 5:00PM

PM: 11:30AM – 9:00PM

Requirements

Customer service-oriented with good interpersonal skills

Proficient in MS Office and data entry

Able to work independently and as a team

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.