HR Executive (Training & Development / East) (ACTA/ACLP)

[Job ID: 1672408]

Responsibilities

Coordinate and execute onboarding programmes for retail frontline employees and corporate executive-level hires.

Partner with operations teams to implement and monitor an effective buddy system for new employee integration.

Facilitate service excellence workshops and deliver training on corporate grooming and brand standards.

Manage airport-related learning platforms, including training registrations, learning portal administration, and recognition programme coordination.

Oversee mandatory compliance training, including First Aid, Trade Compliance, and Security Compliance requirements.

Conduct regular in-store coaching sessions and provide real-time feedback to enhance service quality and operational standards.

Review, update, and improve Learning & Development SOPs, processes, and documentation.

Administer training-related financial processes, including expenditure proposals, payment requisitions, and vendor coordination.

Prepare and analyse weekly and monthly training reports to track participation, compliance, and training effectiveness.

Organise and support employee engagement initiatives to strengthen workplace culture and employee experience.

Provide support for HR projects and general administrative initiatives as assigned.

Requirements

Diploma or Degree in Human Resources Management.

ACTA or ACLP certification is required.

Proven experience in training delivery, facilitation, and workshop management for adult learners.

Experience within retail, F&B, hospitality, travel retail, or customer service-focused environments.

Advanced proficiency in Microsoft Excel

Experience managing employee engagement activities/ corporate onboarding is an added advantage.

Familiarity with SkillsFuture Singapore (SSG) or Workforce Singapore (WSG) training grant applications is an added advantage.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

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