Clinic Ambassador/Assistant

Clinic Ambassador / Clinic Assistant

The Clinic Ambassador / ClinicAssistant is responsible for providing efficient, professional andpatient-centred service while supporting the clinic’s daily operations. Therole requires the ability to provide basic patient care, assist doctors andensure a consistently high level of service standards for all patients.

Key Responsibilities

Register patients at the front counter and provide queue numbers.

Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required.

Prepare and dispense medications according to the doctor’s instructions and clinic protocols.

Process charges for medical items and supplies used by patients.

Assist doctors with patient’s minor procedures.

Attend to patient enquiries and telephone calls courteously and efficiently.

Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims.

Monitor stock levels and assist with ordering basic medications, medical supplies and stationery.

Perform general administrative duties and other tasks as assigned by the supervisor or management.

Adhere to clinic policies, standard operating procedures and patient confidentiality requirements.

Requirements

Minimum GCE N/O-Level qualification or equivalent.

Previous experience in a clinic, healthcare, medical or customer service environment is preferred.

Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude.

Able to communicate effectively in English; additional languages such as Mandarin or other local languages would be an advantage.

Able to handle patients’ enquiries and phone calls in a professional and tactful manner.

Able to work well independently as well as in a team.

Organised, responsible, meticulous and able to multitask in a busy clinic environment.

Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties.

Able to maintain patient confidentiality and follow clinic policies and procedures.

Good customer service skills with a strong focus on patient experience and service standards.

Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage.

Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered.

Others:

• 5.5 days work week (office hours)
• Location: Bedok / One North / Tiong Bahru