Supervisor / Manager | Customer Service @ Museum | Up to $3000

Join us if you are passionate and have prior working experience in tourism / art institutions / customer service!

✨Job scope:

Manage daily operations across two museum sites and ensure smooth visitor experience.

Resolve operational or technical issues and escalate when needed.

Lead and support a team of 10 - 40 associates, including training, coaching, and handling performance matters.

Plan monthly deployment schedules and arrange manpower replacements when required.

Handle visitor enquiries, feedback, and email correspondence professionally.

Guide associates in conducting tours and visitor programmes.

Work with internal teams, vendors, and partners to support operations.

Prepare and submit monthly revenue reports.

💥 Requirements:

Strong interpersonal skills, preferably bilingual

Proficient in Microsoft Office, Point of Sale Systems, and digital technologies

Experience in handling various payment modes

2 years of front line/ customer service experience, preferably in hospitality

Skilled in service delivery, problem resolution, and service recovery

Good telephone etiquette and communication skills

Flexible in customer interactions in a front-facing role

Willingness to work on weekends and public holidays

🕙Working Hours: 9:30am to 7:30pm daily (Fridays till 9:00pm)

📆 Working Days: 5 days/ week (Including weekends & PH)

📍 Various Museums: Walking distance from City Hall, Raffles Place, Bras Basah, Bugis MRT

💰 Compensation: Gross up to $3000

*Salary will commensurate with experience*

** Interested individuals, please click APPLY button or send your resume to zhicheng.wong@adecco.com

*We regret to inform that only shortlisted candidates will be notified.

EA License No: 91C2918

EA Personnel No: R22105888

EA Personnel Name: Wong Zhi Cheng