Sales Support Coordinator (West / 5 days / Freight Forwarding) [EL]

Manage end-to-end coordination of export pickup bookings, working closely with internal teams to ensure smooth shipment execution.

Prepare, check, and complete export shipping documentation in line with operational and customer requirements.

Coordinate pre-alerts with destination teams to provide accurate shipment information and facilitate smooth cargo handling.

Verify cargo and shipment details prior to release, ensuring the correct goods are handed over to the appointed transporter and properly endorsed.

Maintain and file shipping documentation according to customer compliance and document control requirements.

Monitor import shipments and perform regular shipment tracking to ensure timely updates and delivery.

Check package quantities against shipment records and promptly identify any discrepancies.

Liaise with customers’ receiving teams to investigate and resolve discrepancies, damaged cargo, and other shipment-related issues.

Perform shipment data entry and maintain accurate operational records.

Prepare daily, weekly, and monthly logistics reports to support operational monitoring and management review.

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