Senior Executive/Executive, IT

Key responsibilities:

Provide Level 1 support for core business applications including Warehouse Management System (WMS), Electronic Data Interface (EDI), and Transport Management System (TMS)

Manage change requests and support IT project implementation for core applications, including requirement gathering, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment

Liaise with internal and external stakeholders to gather, analyse, and document business requirements

Perform system troubleshooting, root cause analysis, and coordinate issue resolution with vendors when required

Provide end-user support including onboarding/offboarding, device setup, and troubleshooting of PCs, printers, and mobile devices

Support and maintain servers, wireless networks, LAN switches, and overall network connectivity

Maintain accurate inventory records for IT assets and software licenses

Assist in IT procurement, documentation, and compliance tracking

Skills & Competencies:

Diploma or Degree in Computer Science, Information Technology, or related field

Minimum 2 years of experience in Level 1 application support and software project implementation

Good understanding of Microsoft 365 environment and Windows-based PC support

Basic knowledge of LAN, WAN, networking concepts, and server environments

Strong analytical and problem-solving skills with ability to work independently and multitask

Good written and verbal communication skills in English

Experience in warehouse or logistics environments with exposure to WMS and TMS is an advantage

Employee Benefits:

Medical Insurance (Group Term Life/ Group Personal Accident/ Inpatient/ Outpatient & Specialist)

Dental benefit

Health Screening

Various incentives and allowances

Birthday/ Newborn/ Marriage voucher

Internal and External training will be provided

Daily transport provided to/from lakeside mrt

Hybrid work arrangement

Air-conditioner working environment i.e warehouse in cold room

Recognition Awards – Long Service, Employee of the month

Annual leave entitlement starts from 10 days, extended paternity leave, paid sick leave during probation

In-house flash sales and staff discounts/ rebate (Baker & Cook, Plank, Udders, all triple plus brands)

Referral Rewards up to $1,200 for every successful placement

*subject to eligibility criteria or if applicable