Engineer I, GT, Technology Services

Join a dynamic and talented Global Technology team working to support and improve regional technology operations across endpoint management and regional data center environments.

The  Engineer I position for Technology Services is responsible for supporting and administering Windows endpoint technologies across the geography, while also managing regional data center operational activities, vendor coordination, hardware procurement, remote hands services, billing, circuits and infrastructure support.

This role works closely with Global end point system team, local teams, vendors and regional leadership to ensure endpoint devices and regional data centers remain secure, compliant, stable, scalable and aligned with global standards.

The right candidate is self-motivated, technically strong, service-oriented and able to manage both hands-on technical support and operational coordination. This position requires strong troubleshooting ability, project coordination, vendor management, communication skills and the ability to work across multiple teams and time zones.

RESPONSIBILITIES

Provide Tier 2 support for endpoint issues, including troubleshooting, root cause analysis and escalation resolution

Manage endpoint lifecycle, including OS deployment (SCCM, Intune, Autopilot), application deployment, patching and compliance monitoring

Maintain and enhance endpoint environments through automation, policy enforcement and continuous improvement initiatives

Support Windows 11 environments, Active Directory, Intune, Group Policy and Mobile Device Management solutions

Monitor endpoint health, deployment success and adherence to cybersecurity and global standards

Collaborate with various teams to support global rollouts, compliance and infrastructure initiatives

Support project delivery across endpoint and data center domains, ensuring alignment with global standards

Provide guidance to regional teams on endpoint support processes and best practices

Monitor operational risks, driving continuous service improvement

Coordinate Regional Data Center (RDC) operations, including remote hands services, hardware installations, moves and changes

Manage vendor relationships across hardware, circuits and software licensing, including procurement, renewals and billing validation

Handle hardware ordering and circuit provisioning for RDC environments

Maintain accurate data center asset records, rack layouts and capacity planning (power, cooling, space)

Ensure operational stability of RDC environments and coordinate issue escalation with internal teams and vendors

Knowledge

Systems architecture and infrastructure standards

Endpoint management standards and processes

Infrastructure as Code (IaC) concepts and automation-driven operational practices

Source control and version management concepts, including Git and GitHub

Cloud platform fundamentals

Monitoring, reporting, and operational health management principles

Modern endpoint engineering practices, including configuration as code, automated deployments, and policy-based management

Change management, incident management, and problem management methodologies

Cybersecurity policies, controls, and endpoint compliance requirements

Windows client operating systems, especially Windows 11

Microsoft Intune administration, SCCM / Microsoft Endpoint Configuration Manager (MECM)

Autopilot deployment and endpoint provisioning

Active Directory and Group Policy

Microsoft Connected Cache

PowerShell scripting

Operating system deployment technologies, including WIM images, driver packages, and application deployment methods

Endpoint patching and compliance monitoring

Data center administration principles

RDC operational processes, including access management, vendor coordination, on-site support, and hardware handling

Data center infrastructure fundamentals, including rack space, power, cooling, UPS, HVAC, fire suppression systems, and environmental monitoring

Hardware procurement, software licensing, network and telecommunications service coordination, vendor management, and billing administration

Understanding of business processes and regional IT support operations; experience in logistics operations is an advantage

Skills

Strong troubleshooting and diagnostic capabilities

Strong analytical and problem-solving skills

Effective technical communication with both technical and non-technical stakeholders

Experience developing automation solutions using PowerShell and/or Python

Ability to analyze operational processes and identify opportunities for automation and efficiency improvements

Experience using Git-based source control repositories for script and configuration management

Ability to design and maintain repeatable, standardized deployment processes

Endpoint deployment and administration

PowerShell scripting and automation

Documentation and process development

Training and knowledge sharing

Strong organizational and prioritization skills

Customer-focused mindset

Ability to work in a fast-paced, global environment

Ability to manage multiple initiatives across endpoint and infrastructure support areas

Ability to coordinate with global, regional, and local teams across multiple time zones

Vendor management and commercial coordination

Project management and coordination across multiple stakeholders

Desired Qualifications

Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical field preferred

2+ years of experience administering Windows endpoints, SCCM, Intune, and endpoint support

1+ years of experience in data center operations, infrastructure support, vendor coordination, or regional technology operations preferred

Experience managing technical projects involving multiple stakeholders

Experience working in a regional or global technology support environment preferred