Operations Planner

About the role

We are seeking a proactive and detail-oriented Operations Planner to join our operations team. The successful candidate will be responsible for planning day-to-day servicing and delivery routes, preparing operational documentation, coordinating Permit-To-Work requirements, supporting site maintenance matters, and liaising with clients to schedule servicing or maintenance dates.

Key responsibilities

Plan and coordinate daily servicing schedules and delivery routes to ensure smooth and timely operations.

Prepare required documents for servicing, delivery, maintenance, and site access activities.

Arrange and manage Permit-To-Work (PTW) documentation and ensure compliance with client and site requirements.

Monitor and follow up on site maintenance issues, coordinating with internal teams, contractors, or service providers where required.

Liaise with clients to confirm servicing or maintenance dates, site requirements, access arrangements, and operational updates.

Communicate daily plans clearly to drivers, technicians, service crews, and relevant stakeholders.

Track job progress, update schedules, and respond promptly to operational changes or urgent requests.

Maintain accurate records of service schedules, delivery plans, maintenance updates, PTW status, and client communications.

About you

Prior experience in operations planning, logistics coordination, service scheduling, facilities maintenance, or a related role is preferred.

Good organisational skills with the ability to manage multiple schedules, requests, and deadlines.

Strong communication skills and confidence in liaising with clients, internal teams, and external parties.

Proficient in Microsoft Office applications, especially Excel, Outlook, and Word.

Ability to work independently, prioritise tasks, and respond effectively to operational changes.

Knowledge of PTW processes, worksite safety requirements, or site maintenance coordination will be an advantage.