Clinic Assistant

1. Customer Service:

Greet and assist patients, providing a warm and welcoming environment

Answer inquiries from patients

Schedule appointments, ensuring efficient use of resources

Communicate effectively with patients, addressing concerns and providing information about procedures

Achieve at least 90% patient satisfaction

2. Appointment Coordination:

Coordinate and schedule for appointments and surgery

Ensure proper documentation and communication of appointment details to patients.

Work closely with medical staff to optimise scheduling and accommodate urgent cases

3. Administrative Support:

Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.

Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel

Perform data entry tasks related to patient information and billing

Ensure contact creations, outward and inward referrals and relevant data are input accurately into Plato/ Clinic Management System

4. Billing and Insurance Verification:

Verify insurance coverage and obtain necessary authorisations for procedures

Assist patients with claims submission

Assist patients with billing inquiries, explaining charges and payment options

Collaborate with Finance to ensure accurate and timely processing of claims

5. Coordination with Medical Staff:

Collaborate with interdisciplinary team members to facilitate a smooth workflow.

Ensure that patient records are accurately communicated

6. Quality Assurance:

Collaborate with clinical leadership to monitor patient outcomes

Maintain the highest standards of care and compliance with government regulations

Participate in continuous improvement initiatives to enhance the quality of patient care

7. Resource Management:

Monitor and replenish resources efficiently, including drugs, equipment, and supplies

Manage the drugs, PPE stockpile and consumables

8. Compliance and Quality Assurance:

Adhere to privacy regulations and maintain confidentiality of patient information.

Participate in quality assurance initiatives to ensure high standards of service.

9. Any other ad-hoc assignment