IT Assistant Service Delivery Manager

We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

Support the management of day-to-day service delivery operations and client engagements

Coordinate with internal teams to ensure service levels and customer expectations are achieved

Monitor service performance, track incidents, and follow up on issue resolution

Assist in preparing service reports, documentation, and operational reviews

Manage customer communications and maintain positive client relationships

Support service improvement initiatives and process optimization activities

Coordinate project activities and ensure timely delivery of assigned tasks

Escalate service issues where necessary and assist in driving resolution

Requirements

Diploma or Degree in Information Technology, Business, Engineering, or a related field

Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function

Experience supporting service delivery activities and customer-facing operations

Strong communication and stakeholder management skills

Good organizational and coordination abilities

Proficient in Microsoft Office applications

Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

Experience in IT services, managed services, or infrastructure support environments

Exposure to ITIL processes or service management frameworks

Experience in incident management, service reporting, or operational coordination

What We Offer

Career growth and development opportunities

Exposure to enterprise-level service delivery operations

Collaborative and supportive work environment

Opportunity to work with diverse stakeholders and clients

Employment Type: Full-Time, Permanent

Location: Singapore

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to  chally@talentsis.com.sg  for immediate processing.

Only shortlisted candidates will be notified.