0731 - Customer Service Executive (Sales Support)

Role:

Customer Service Executive (Sales Support)

Salary Range: $2,400 - $2,900

Working Days: 5 days, Monday - Friday

Working Hours: 8.30am to 5.30pm

Location: West (Toh Guan)

Responsibilities

Sales Support & Administrative Functions

Prepare quotations, follow up on customer confirmation, and process sales orders.

Coordinate work orders with relevant departments and maintain proper sales documentation.

Prepare sales performance reports and monthly quotation summary reports.

Prepare service agreements and support contract-related documentation.

Handle vendor approval forms and customer digital portal setup when required.

Maintain proper filing and document records.

Customer Service & Account Support

Build and maintain good relationships with assigned customers.

Follow up with customers to gather feedback and provide service support.

Support customer visits and participate in customer engagement activities.

Assist in maintenance contract follow-ups and renewal coordination.

Credit Control

Follow up with customers on payment status and outstanding balances.

Sales & Business Support

Gather market information, including competitor and industry updates.

Support marketing and business development activities as assigned.

Assist sales team in achieving customer satisfaction and business objectives.

Requirements

Diploma in Business Studies, Office Administration, or related discipline.

Minimum 1–2 years of experience in sales support, sales administration, or customer service role.

Experience in industrial products, building industry, or service-related industry will be an advantage.

Proficient in Microsoft Office applications.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279