Customer Service Officer

Job Description & Requirements

Join an established, dynamic F&B Group with multiple brands and concepts. Eatz Catering Services Pte Ltd is a Halal-Certified Full-Service Caterer since 2005. This role provides  critical support to the Catering Sales team, ensuring smooth processing of client orders and accurate data management.

Key Responsibilities

Process incoming sales orders accurately and promptly in the CRM system

Assist the Sales Executives in preparing quotations, order confirmations, and invoices

Coordinate with the kitchen and logistics teams to ensure order details are correctly communicated and executed

Maintain and update customer information and sales data for tracking and reporting purposes

Support the sales team with administrative duties, including scheduling, filing, and document preparation

Handle basic client inquiries and redirect complex queries to the relevant Sales Executive

Ensure compliance with company SOPs for data accuracy and service delivery

Requirements

Minimum 1–2 years of experience in administrative, sales support, or coordination roles; experience in F&B is an advantage

Proficient in Microsoft Word, Excel, and Outlook

Organized, detail-oriented, and able to handle multiple tasks efficiently

Strong communication and interpersonal skills; able to work effectively in a team environment

Preferably conversant in Mandarin to coordinate with Chinese-speaking staff and subcontractors

Quick learner with a proactive and positive attitude

Immediate availability preferred

Submit an application via MyCareersFuture or contact us via WhatsApp to 8323 3443 for an interview at 1550 Bedok North Ave 4 #04-17, Singapore 489950