Assistant Restaurant Manager

La Casetta — Italian Trattoria

About us

La Casetta is a neighbourhood Italian trattoria. We cook simple, familiar food and run a warm, smart-casual floor — the kind of place people come back to for pasta, coffee, and an easy meal.

This store lives on regulars. Guests should feel recognised, looked after, and glad they walked in. We are looking for someone who enjoys people as much as operations, and who can help the dining room feel like a second home.

The role

You will support the restaurant manager in the day-to-day running of the trattoria: opening and closing, cashier, simple admin, and floor service.

The operational side is standard restaurant work. What matters more is presence. We want someone sociable, vibrant, and welcoming — someone who can hold a conversation, remember faces, make regulars feel known, and naturally build their own following in the neighbourhood.

Service is friendly, not formal.

What you will do

Floor & hospitality

Welcome guests and set the tone of the room: warm, relaxed, and alert

Lead and support the service team during service

Look after regulars — remember names, usual orders, and small preferences

Handle reservations, seating, and guest requests with calm and good judgement

Run the floor quick and efficient but always in control

Always a step ahead of customers, able to anticipate their needs

Operations

Open and close the restaurant to house standards

Open and close cashier, with accurate cash and POS checks

Keep the floor, pass, and front of house tidy and service-ready

Support stock, mise en place checks, and simple daily organisation

Help brief the team and keep service running smoothly

Admin

Prepare simple daily or weekly reports (sales, covers, cash, incidents)

Organised and detail-oriented, always on top of this week's paperwork

Flag issues early — staffing, guest feedback, equipment, stock

Work independently when the manager is not on the floor

Follow food hygiene, safety, and house procedures

Who we are looking for

Warm, sociable, and naturally welcoming

Comfortable starting conversations and making guests feel at ease

Energetic and dynamic on the floor, without being forced or loud

Genuinely interested in people — especially neighbourhood regulars

Able to work independently and take ownership of a shift

Reliable with opening, closing, cashier, and simple reporting

Clear, calm communicator with the team and with guests

Comfortable in a smart-casual, family-style trattoria — friendly, sharp, and unfussy

Happy to work restaurant hours, including evenings and weekends

Good to have

Familiarity with Italian dishes and names

Basic wine knowledge, or a real interest in learning the list

Previous F&B or restaurant experience, especially in casual dining or trattoria-style service

Experience managing HR reporting

Experience managing accounting weekly PO/DOs

Charisma — the kind of person guests remember and ask for

Sharp and alert on the floor: sees an empty glass, a waiting table, or a guest who needs something before they have to ask

Ability to build regulars and bring people back

Conversational Italian, or comfort with Italian menus and pronunciation

A local network, or the confidence to become a familiar face in the neighbourhood