Delivery Supervisor

BASIC FUNCTION:

To run day-to-day last miles deliveries, and achieve the KPIs set for transport operations.

To plan and execute daily work efficiently, and achieve high productivity and accuracy.

To observe and give feedback on the process for optimization.

To train and supervise subordinates, including outsourced transporters and drivers.

To perform deliveries as and when necessary in support of operations.

DUTIES AND RESPONSIBILITIES:

Administrative Support

Assists the Department Executive to enforce all standing policies and procedures as established.

Ensures all rules and regulations are strictly complied with.

Prepares and submits all necessary reports and documents to the Department Executive on time.

Maintains proper records of documents and correspondence.(Both internal and external)

Maintains and upkeeps of working equipment and tools properly.

To conduct analysis and monitoring of contractor performance to improve delivery KPI

Provide assistance and escalation support to handling customer service request

Provide accurate trip data to the billing team to support administrative processes.