Perm Customer Service & Order Management/Processing Executive (East) #BLM

Jobs Responsibilities

Manage end to end sales order processing in the ERP system, including new orders, amendments and engineering changes; ensure timely and accurate order fulfilment.

Provide regular updates to customers on order and parts status; prepare customised reports and follow through on enquiries until resolution.

Coordinate with internal departments to resolve operational issues, expedite orders and manage shipment schedules to meet customer requirements.

Maintain strong customer relationships by addressing service issues, managing escalations appropriately and ensuring agreed requirements are fulfilled.

Review purchase orders, contracts and customer requirements to identify discrepancies; maintain customer profiles, pricing and product repair information in the ERP system.

Support continuous improvement of customer service processes, management reporting and other operational initiatives to enhance service efficiency.

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

lynnmak@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.