SUPERVISOR

Job Description & Requirements

Job Summary

Ensure the smooth daily operation of the restaurant by delivering excellent customer service and maintaining a clean, safe, and welcoming dining environment.

Responsibilities

Manage daily restaurant operations to maintain efficient service flow and customer satisfaction

Collect and analyze customer feedback during service to improve dining experience

Monitor and maintain the setup, cleanliness, and safety of dining areas to meet company standards

Perform tasks including ordering, serving, clearing, and setting tables to support smooth service

Promote sales by communicating current promotions and menu items effectively to customers

Resolve customer complaints promptly to ensure positive dining experiences

Handle cashiering duties accurately and efficiently

Upsell promotions to increase revenue and enhance customer value

Motivate and foster a positive team spirit among restaurant staff to improve teamwork and service quality

Enforce service standards and maintain discipline and grooming among service staff

Follow company standard operating procedures consistently

Act as Manager on Duty in the absence of Managers, overseeing operations and staff