Policy Admin Executive (Property & Casualty)

Key Responsibilities

Manage day-to-day P&C billing, premium administration, payment reconciliation and related finance operations.

Review and verify premiums, invoices, billing details and policy records to ensure accuracy.

Process billing adjustments, Debit Notes and other required billing documents.

Monitor and reconcile client and insurer Statements of Accounts (SOAs), investigate discrepancies and follow up on outstanding or aged items.

Track premium collections and payments to insurers and ensure timely resolution of discrepancies and outstanding balances.

Assist with commission reconciliation and other finance-related operational matters for P&C accounts.

Maintain accurate and up-to-date billing, payment, policy and client records in relevant systems.

Support policy administration for P&C accounts, including new business, endorsements, policy changes, cancellations and renewals.

Prepare policy administration documents, schedules, renewal data and other supporting documentation.

Liaise with insurers, Finance, Account Managers and internal teams on billing, reconciliation, policy administration and account servicing matters.

Ensure all transactions and requests are processed accurately and within established turnaround times.

Escalate complex or unresolved billing, payment, reconciliation and policy administration issues to the Manager.

Perform other ad-hoc duties and assignments as requested by the Manager.

Requirements

Diploma holder with a minimum of 2–3 years of working experience in the insurance industry.

Exercises good judgement and discretion, with a strong customer and quality focus.

Proficient in Microsoft Excel (preferred).

Strong attention to detail, with excellent written and verbal communication skills.

Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion.

More experienced insurance billing specialists are expected to work with minimal direction and supervision.