Senior Customer Success Manager

Our client is a leading Multinational Technology company. This is a 12 month contract role.

Job Responsibilities

Accountable for Customer’s overall success with the company, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization

Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels

Network within accounts in order to achieve successful execution of client's strategy and roadmap

Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals

Drive adoption of company products – using data to provide insights and progress from baseline through the maturity curve

Champion innovation by sharing industry trends and new ways your customers can use company solutions to advance their digital maturity

Identify Customer risk, and collaborate with the extended team to build and activate “get well” plans

Bethe voice of the customer internally at company – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem

Contribute to Customer Success thought leadership and share standard methodologies and feedback across the organization to continuously improve our approach

Job Requirements:

Bachelor’s Degree required with preference for a Master’s degree or equivalent experience

Min 7-10 years experience in customer success, account management, sales roles with technology, SaaS, Enterprise companies.

Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys

Demonstrated in customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value.

Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners

Effective at leading executive C-level discussions and presentations

Strong executive presence, including experience partnering with and influencing client executives and be a credible and effective C-level advisor

Ability to travel up to 25% of the time

Should have strong communication and stakeholder management skills

If you are keen on this excitingopportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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