*Urgent - Perm* Customer Service Officer - East ( up to $4500) #NJE
Gefragte Skills
Stellenbeschreibung
Timely and accurate entering of sales orders, amendments and engineering changes into ERP system.
Responsible for customer repair quotations and the approval policy/guidelines and obtaining Customer approval to meet sales target.
Keep customers updated on the status of their parts through weekly reports, customized reports and customer website reports.
Close monitoring of business-related activities till complete closure.
Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
Handle customer inquiries including customer relationship; know when to escalate an issue to higher management.
Update customers' profiles, master pricing and product repair pricing in the ERP system.
Timely prepare Repair Capability Listing / Catalogue and load into web page.
Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.
Support generating department reports for management review and discussion.
Support periodic input on Centre/ERP process using Financial models.
Provide backup duties within the Customer Service team.
Perform other duties as assigned.
Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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