Customer Service Executive

Be the voice of our brand and create customer experiences that turn enquiries into happy, loyal customers.

We’re looking for a Customer Service Executive who enjoys interacting with people, solving problems, and working in a fast-paced e-commerce environment.

This is more than just answering customer enquiries. You’ll play an important role across the customer journey.

If you’re someone who is customer-focused, proactive, commercially minded, and enjoys a fast-moving environment, we’d love to hear from you.

What You’ll Do

Respond to customer enquiries and recommend suitable products, promotions and bundles.

Handle orders, deliveries, returns, refunds, cancellations and complaints.

Provide basic product guidance and troubleshooting support.

Follow up on warranty, repair and servicing cases.

Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify and other channels.

Support major e-commerce campaigns such as 9.9, 11.11 and 12.12.

Monitor customer feedback and identify opportunities to improve our products and service.

Work with internal teams to resolve customer issues quickly and effectively.

What we're looking for

Friendly, customer-focused and confident in communicating with people.

Minimum 1–2 years of relevant working experience. Candidates with more experience will be an added advantage.

Strong written communication and problem-solving skills.

Comfortable working in a fast-paced e-commerce environment.

Organised and able to manage multiple customer cases at the same time.

E-commerce or customer service experience is an advantage.

Product/technical knowledge is a plus, but training will be provided.

Why join us?

🚀 Be part of a growing e-commerce business.

📈 Develop skills across customer service, sales and digital commerce.

🤝 Work with a collaborative and supportive team.

💡 Have a real impact on customer experience and business growth.

If you're proactive, people-oriented and enjoy turning problems into solutions, we'd love to hear from you.