ITSS SERVICE ENGINEER

RESPONSIBILITIES

End-User Support

provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer)

Assist users with hardware, software, and basic network issues, provide technical guidance

System Administration & Infrastructure Support

Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN)

Support and maintain business applications and phone systems (analog/digital)

Manage user data backup and recovery

Asset Management & Procurement

Handle IT equipment & software procurement

Maintain IT asset inventory

Documentation, Compliance & Audit

Prepare and update user guides, IT documentation, policies & procedures

Participate in ISO, customer & cybersecurity audits

Training& Administrative

Conduct IT orientation for new employees

Provide regular cybersecurity awareness training for users

Manage and support any other tasks or projects assigned by site management

REQUIREMENTS

Technical Skills

Knowledge of Windows 10/11, WinServer 2016/2019/2022

Basic experience in network maintenance, system administration, and network security

Qualifications

Diploma or Degree in Computer Science, Computer Engineering or related field

MCP or MCSE certification preferred

Soft Skills

Good work planning and prioritization skills

Strong communication skills

Proficient in SOP documentation

Service-oriented attitude