Senior Business Analyst

Senior Business Analyst - 12 months contract

We are seeking a highly experienced Senior Business Analyst to lead digital transformation initiatives across enterprise platforms including CRM, ERP, loyalty, and financial systems. This role will bridge business needs and technology solutions, driving end-to-end delivery in Agile environments while ensuring alignment with strategic objectives.

Business Analysis & Requirements Management

Elicit, analyze, and document business and system requirements, translating them into clear user stories and functional specifications

Develop current-state and future-state process maps to support transformation initiatives

Ensure traceability from requirements through to delivery and validation

Stakeholder Engagement

Partner with cross-functional stakeholders including business leaders, IT teams, and external vendors

Facilitate workshops to align business objectives and solution design

Communicate complex technical concepts in a clear, business-friendly manner

Delivery & Agile Execution

Support Agile delivery frameworks, including backlog grooming, sprint planning, and stand-ups

Manage priorities to ensure timely and high-quality delivery of initiatives

Coordinate with onshore and offshore teams to drive execution efficiency

System Implementation & Integration

Lead or support implementation of enterprise platforms such as CRM (Salesforce), ERP (SAP), and loyalty systems

Collaborate on API integrations and system migrations from legacy to modern architectures

Ensure scalability and alignment with enterprise architecture standards

Testing & Quality Assurance

Lead User Acceptance Testing (UAT) cycles including planning, execution, and defect management

Ensure production readiness and minimize post-release issues

Drive continuous improvement in testing practices

Change Management & Training

Support change enablement initiatives to drive adoption of new systems and processes

Deliver training and documentation to end users

Promote best practices and process standardization across teams

Experience

10+ years of experience as a Business Analyst in digital or enterprise transformation environments

Proven track record in CRM, ERP, or loyalty platform implementations

Experience across industries such as aviation, retail, utilities, FMCG, or manufacturing preferred

Technical Skills

Strong experience with tools such as JIRA, Confluence, and Visio

Exposure to platforms such as Salesforce (Service, Marketing, Data Cloud), SAP FICO, or similar

Understanding of API integrations and modern system architectures

Methodologies

Hands-on experience with Agile delivery frameworks

Strong knowledge of requirements engineering and business process modeling

Qualifications

Bachelor’s degree in Business, IT, or related field

Certifications such as PMP, CBAP, or equivalent are highly desirable

Nice to Have

Experience working with offshore vendor teams

Multilingual capability (e.g., English, Mandarin, Japanese)

Experience in large-scale enterprise transformations

What Success Looks Like

Improved delivery timelines and efficiency across projects

High stakeholder satisfaction and alignment

Reduced defects and increased system adoption post-implementation