Performance Consultant (Contractual – 9 Months)

Workforce Performance Consultant (Contractual – 9 Months)

Help our client streamline daily operations through automation, including work order management, housekeeping, facility maintenance, surveys, employee scheduling, labour management, and time and attendance.

Job Description

Understand customers’ business needs and requirements to recommend suitable software modules and ensure effective implementation.

Lead client-side software implementation projects from planning and preparation through system launch and post-implementation follow-up.

Deliver training to clients across different departments and roles, while gathering feedback to support customer satisfaction and product improvement.

Conduct regular account reviews, monitor customer usage and service needs, and proactively identify and escalate at-risk accounts to the Account Management team.

Job Requirements

Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.

Familiarity with hotel software/technology systems.

Knowledge of HRIS / Workforce Systems is preferred

Possess good interpersonal communication skills

Lee Yit Foong Jasmine

Reg No.: R22108682

EA License No.: 96C4864