Customer Service Officer (1-Year Contract | Office Hours)

We're looking for a Customer Service Officer to support written enquiries, feedback management, and service improvement initiatives to provide a positive customer experience. If you have experience in customer service, written communications, and feedback or enquiry management, this could be a suitable opportunity for you.

📍  Nearest MRT: City Hall

🕘  Working Hours: Mon to Thurs: 8.30 am to 6.00 pm, Fri: 8.30 am to 5.30 pm

💰  Salary: $3000 - $4000/Month (Depending on experience)

Responsibilities

Manage written enquiries and feedback from members of the public through emails, online forms and letters.

Draft clear, accurate and professional responses to address enquiries and concerns with appropriate sensitivity.

Coordinate with internal departments and relevant external agencies to follow up and resolve service-related matters.

Support feedback management and identify recurring issues or opportunities to improve service delivery.

Assist in implementing service improvement initiatives, resources and programmes.

Support communication efforts to promote good service practices and enhance the overall user experience.

Work closely with colleagues and stakeholders on service quality and customer experience matters.

Perform other administrative and service-related duties as assigned.

Requirements

Diploma or Degree in Communications, Business Administration, Arts & Social Sciences, Service Design, or a related discipline.

Strong written and verbal communication skills, with the ability to communicate clearly, accurately and professionally.

Good interpersonal skills and able to understand and respond appropriately to different perspectives and concerns.

Detail-oriented and organised, with good time management skills and the ability to handle multiple priorities within tight deadlines.

Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook.

Candidates with relevant experience in customer service, public-facing communications, feedback management or administrative support would be advantageous.

Interested candidates can apply now via  My Careers Future.

We regret to inform that only shortlisted candidates will be informed.

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Olga Vallentine Sebastian

BGC Group Pte Ltd (Outsourcing)

EA: 05C3053