[Immediate, OFC HRS] 3 Months Temp Call Centre Associate (Novena Hospital) - $12/hr #HLV
Gefragte Skills
Stellenbeschreibung
Working hours:
Mon-Fri: Office Hours
Sat: Half Day
Pay: $12/hr
Location: Novena Hospital
Job Scope:
Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times
Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications
Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc.
Manage difficult customers and follow up with proper escalation procedures
Maintain high level adherence and compliance towards policies, processes and procedures to deliver key performance
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TELE me at @vallsl or WA me at NOW! Interested candidates please submit your resume to ivylau@recruitexpress.com.sg
Ivy Lau Lok Tong
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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