CUSTOMER SERVICE OFFICER [PPS2-001-10]

Key Responsibilities:

Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels

Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations

Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care

Process transactions, bookings, and service requests accurately and with a strong eye for detail

Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships

Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context

Maintain accurate CRM records, customer interaction logs, and service documentation at all times

Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards

Requirements

Minimum Diploma and above

Cheerful, patient, and genuinely customer-oriented

Strong communication and problem-solving skills

Comfortable handling calls or live chat systems

Able to perform well in a fast-paced service environment

EA License Number: 22C1278

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