Production Support Analyst (CRM), Banking (1-year renewable contract)

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (preferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• Must have experience in Microsoft Dynamics CRM

Deliver a 1st class Production Support service to stakeholders

Responsible for availability, incident, problem, and capacity management for the applications in scope

Response and resolve incidents, problem, and user queries through proper analysis

Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

Drive technical remediation in line with agreed non-functional requirements

Evidence continual service improvement of processes and tasks (via automation)

Ensures essential process / procedures are followed and contribute to defining standards.

Coach and be receptive to coaching to uplift the team’s and your individual knowledge

Communicate complex technical issues to business users in a language they understand

Contribute in effective knowledge management best practices within team and organization

Work closely with 1st & 3rd level support and development teams to the incidents, problem and users’ queries are resolved within SLA