Customer Service Officer (12 hrs shift work)
Gefragte Skills
Stellenbeschreibung
12 hours shift work, 5 days work week (Mon to Sun) at Commonwealth's office
Job Summary
Provide frontline helpdesk support by troubleshooting issues, managing tickets, coordinating resolutions, and monitoring security alerts while ensuring timely customer updates in a shift environment
Responsibilities
Serve as the first point of contact for customer enquiries via phone and email
Guide customers to articulate issues clearly and perform initial troubleshooting
Log incidents accurately and create support tickets in the system
Arrange follow-ups or site appointments with customers where necessary
Monitor and track outstanding tickets to ensure timely closure
Maintain detailed records of incidents, actions taken, and resolutions
Ensure adherence to operational procedures and service standards
Support any other ad-hoc tasks assigned
Requirements
Diploma in any discipline
Prior experience in Customer Service, Helpdesk, or Call Centre preferred
Strong communication and problem-solving skills
Able to work in a fast-paced, high-pressure environment
Willing to perform shift work
Quelle: mycareersfuture.gov.sg. Für die Inhalte der Inserate übernehmen wir keine Haftung.
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