Member Engagement Executive

What’s in it for you

Deliver warm hospitality and create a home-away-from-home experience for our Members across various touchpoints at the Club - Member Engagement, Membership, Concierge, Business Center & Library services.

We are looking for someone who is

Hospitality-focused

Strong interpersonal and communication skills to engage with Members

Proactive and resourceful

Adaptable and accountable

Able to work rotating shifts, including weekends and public holidays (no midnight shifts)

Key responsibilities include (but not limited to)

Deliver warm and professional service in all interactions, maintaining a strong and welcoming presence across all Member touchpoints

Take ownership and handle all enquiries, feedback, and requests from Members promptly and professionally

Manage daily operations at the various Member touchpoints and ensure the space is ready for events, if any

Responsible for end-to-end Membership administration and provide the full range of Concierge services

Collaborate with other departments to ensure smooth coordination of Club activities and functions