Technical Trainer

🌍 Genetec  - Protect the everyday

We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.

Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022Internal Engagement Survey results of 4.4/5.

💡 The Team

We are a group of trainers committed to delivering quality knowledge and instruction to Genetec customers, partners, and employees throughout the European region – a scope encompassing 15+ countries. Our goal is to foster knowledge-building experiences for others to be confident in their understanding and using the products within their Genetec portfolio. You will collaborate closely with internal teams to continuously develop training resources and ensure smooth processes.

🔎 What your day will look like:

Provide technical training for Genetec customers, partners, and internal teams, primarily from the Singapore office

Develop training presentations, manuals, and course outlines

Update existing training resources as Genetec’s product line evolves, and continuously improve documentation practices

Maintain a current, in-depth knowledge of Genetec’s product line

Contribute to a positive, complementary team culture through respect, support, and inclusion amongst your colleagues

🌟 About you

*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*

Ability to collaborate and foster communication internally and externally

Ability to effectively communicate with a variety of audiences

Professional working level of English and local language

Willingness to travel within the APAC region, and occasionally internationally, up to 50% of the time

Desire to be a part of and support a diverse, inclusive, respectful work environment

Degree in Computer Science, Engineering, or equivalent experience

💥 Technical Expertise

Experience within the Physical Security and/or Software industry

Knowledge of Windows operating systems

Knowledge of networking principles and IP protocol

Experience with networking and database concepts, and client-server environments

Experience with PC configuration and troubleshooting

💎 Even better if you have these assets

Experience with Genetec products

Knowledge of additional Asian languages

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

🏆 4.5/5 agreed in our 2022Internal Engagement “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”