Quality Assurance & Compliance Executive (Preschool / 5 days / East) [EL]

1. General Responsibilities

Monitor and evaluate centre operations to ensure services meet or exceed internal quality assurance standards and established guidelines.

Conduct regular audits covering regulatory compliance, internal processes, operating procedures and identified high-risk areas.

Identify areas for improvement and support initiatives aimed at strengthening the quality of early childhood care and education across centres.

Monitor centres’ adherence to corporate identity, operational standards and established guidelines.

Promote consistent practices that support a safe, nurturing and developmentally appropriate environment for children.

Identify and escalate significant operational, quality or compliance issues to management in a timely manner.

Provide follow-up and monitoring on identified areas requiring improvement.

2. Licensing & SPARK Certification

Maintain working knowledge of applicable early childhood regulatory requirements, including the Early Childhood Development Centres Act (ECDA Act).

Maintain familiarity with the SPARK Quality Rating Scale for Early Childhood Development Centres (SPARK QRS-U).

Conduct reviews to assess centres’ compliance with applicable regulatory and quality standards.

Identify gaps and areas for improvement and work with relevant stakeholders to develop appropriate action plans.

Monitor progress against Licensing and SPARK requirements and follow up on outstanding actions.

3. Policies & Procedures

Oversee, track and monitor corrective action plans arising from audits, reviews and compliance assessments.

Work with Centre Principals, Supervisors and relevant staff to ensure agreed corrective actions are implemented within the required timelines.

Review the effectiveness of corrective actions and identify further improvements where necessary.

Support centre teams in strengthening operational effectiveness while maintaining required quality and compliance standards.

Promote consistent implementation of policies, procedures and operational practices across centres.

Provide guidance and follow-up to stakeholders on identified process or compliance gaps.

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