IT Support Engineer (Tuas area |Minimum 1yr experience)

OFFICE HOURS/5-DAY WORK WEEK (MON-FRI)

Contract - 1 YEAR (RENEWABLE)

Location: TUAS area

BASED IN SINGAPORE, MINIMUM 1-2 YEARS CONTINUOUS RELEVANT EXPERIENCE

LOCAL/PR

$2800 - 3000 + $50 Allowance

Job Responsibility

1. End User Service Management

Follow Request/Incident/Problem Management process

Update and resolve tickets that have been assigned and completed

Assess and apply resolution as per the Knowledgebase

Meet required stipulated SLAs

2. Mobile Device Management

To deploy mobile devices (phone/tablet) to users

Apply Corporate Mobile Device Management software

Troubleshooting of mobile devices issues

3. Print Management

Maintenance on the Printer/Copier/Label printer

Contact the respective Service Provider for servicing (toner and waste cartridge)

Toner Inventory management

4. Asset Management

To contact Authorized Service Provider for hardware repair

To test and prepare new machines with the client company's latest OS image

Asset tagging of machine and updating of the asset database

Disk wiping and disposal of hardware

5. Other Support Assignments

Ad-hoc Projects

Meeting Room Management

Company designated on site/premise support as required.

Other Requirements:

1-2 years experience working for IT Support organization

Excellent Customer Service and interpersonal skills

Able to communicate clearly with technical and non-technical audience, both verbally and written

In-depth knowledge of Microsoft Office and Google Suite Applications

Basic understanding of Network Protocols

A good understanding of Web conferencing and mobility technologies

Experience working in GMP validated environments would be advantageous