Front Desk cum Admin [Queenstown | Social Service Sector]

Step into a dynamic role where no two days are the same. If you enjoy interacting with people, and delivering excellent service, join us!

Job Responsibilities:

Maintain a constant presence at the front counter to provide prompt assistance

Greet and register walk-in customers using the case management system; manage the queue when necessary

Respond to customer enquiries professionally and efficiently

Manually track walk-in customer numbers in the event of queue system downtime

Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

Handle telephone and inbound email enquiries in a timely and courteous manner

Provide administrative support, including document filing, data entry, printing, and mailing of letters

Assist with setting up videoconferencing and other communication equipment for scheduled appointments

Provide logistical support for ad-hoc events when needed

Engage with customers to teach/guide on digital apps and online services

Assisting customers with online application forms using the portal

Perform prompt follow-ups and administrative duties

Perform any additional duties assigned by supervisor

Job Requirements:

Min GCE ‘O’ Level with prior experience in customer service support is an advantage

Good interpersonal and communication skills

Able to handle customer enquiries tactfully

Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

Able to work independently and as part of a team

Working hours / Location:

Monday to Friday – 8:15am to 6:30pm (with 1hr break)

With Incentives + Bonus!

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi