Front desk Department Executive

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities

Provide general front desk assistance to walk-in students and parents

Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies

Assist students and parents with registration and scheduling changes by inputting changes into the student database

Assist students and parents with invoicing and payment via credit card or bank transfer

Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary

Provide administrative support to teachers when required, including printing, photocopying, and scanning

Perform any other duties as required and assigned by Management

Requirements

Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)

Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data

Past experience in front-facing customer service is a plus

Two weekdays off per week

Salary: $3,000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.