Customer Service Executive (Order Fulfilment)

We are seeking a proactive and customer-oriented  Customer Service Executive  to join our team. The ideal candidate will handle customer inquiries, process orders, and actively support sales activities.

Job Responsibilities:

Respond to customer inquiries via phone and email in a timely and professional manner.

Provide product information, quotations, and order status updates.

Process sales orders and coordinate with logistics/warehouse for timely delivery.

Handle and resolve customer complaints or issues efficiently.

Maintain accurate customer records and service history in the CRM system.

Support the sales team by generating quotations, preparing proposals, and managing documentation.

Prepare Purchase Requisitions (PR) / Sales Orders (SO) and arrange delivery.

Arrange installation and demonstration of packaging and warehousing machines and equipment.

Job Requirements:

Diploma or equivalent; a degree in Business, Sales, or related field is a plus.

At least 2 years of experience in order processing and/or sales support preferred.

Able to cope in a fast-paced working environment while maintaining accuracy and quality.

Strong communication and interpersonal skills.

Good organisational and multitasking abilities.

Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.

Proficient in Microsoft Office and CRM systems.