Senior Technical Support Engineer

Role:

As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.

Responsibilities

Perform machine installation, commissioning, and production monitoring

Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities

Respond to customer and regional service calls; attend to problems at customer sites when required

Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT

Lead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionally

Develop and conduct refresher training for trainers and Field Service Engineers

Drive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customers

Participate in other technical-related activities specific to our SMT Solutions offerings

Requirements

Diploma or Degree in Electrical, Electronics, or Mechatronics Engineering

Basic project management knowledge is an advantage

Minimum 3 years of relevant work experience

Experience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferred

Familiarity with Fuji and Panasonic equipment is a plus

Experience working with inspection equipment is a plus

Experience in leading a team is a plus

Strong analytical and problem-solving skills, with a focus on results and quality

Ability to work independently with a high level of initiative and willingness to learn

Willingness to travel on short notice

Excellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally